Call reception on 00(44) 2081 338698 or
email us on rooms@abbotsgrange.com
Book Direct

Guest Information

You can download the information on this page via our guest information pdf.

You can read about our COVID 19 preparations and measures here.

If you have any questions or concerns, then please do speak to us directly by telephoning us on 02081338698 or emailing us at rooms@abbotsgrange.com

COMPLIMENTARY AFTERNOON TEA

This is served in the Great Hall or gardens (weather permitting) daily between 3 and 5pm. Please come to Reception to order. It would be appreciated if afterwards, you could leave your tray on the dresser in the dining room please so that the Great hall is left clear for others - thank you.

COMPLIMENTARY WELCOME TRAY

Please let us know if you would like additional biscuits, tea, coffee or bottled water. We have non-dairy milk available if required. We prefer not to use long life UHT milk so fresh milk is available in the drinks fridge under the stairs daily.

BREAKFAST

Breakfast is served in the dining room between 8am and 9.30am. Sunday 9.00am to 10.00am. If you would like to take breakfast outside of these times please ask and we will seek to accommodate you. Please be sure to advise us what time you would like breakfast on your breakfast card left for you to complete on your bed. Please complete the breakfast card and leave on the inner hall sideboard prior to retiring.

We operate a strict no smoking policy in the house (and summer house), however please feel free to smoke in the gardens and grounds and any of the outside seating areas. We would ask you please not to smoke in the front entrance porch as due to the prevailing winds your smoke will be driven back into the house. There is a designated smoking area located under the Coach House external stair where seating and a metal sand bucket is provided.

To keep the house clean for all, can we please ask that you leave any muddy footwear in the entrance hall where there are slippers available at all times. If you are walking the grounds please be aware that foxes frequent the gardens and do leave ‘packages’ here and there. The gardeners do clear the grounds very regularly however we would advise always to check footwear when you return to the house. There is a hose and foot brush at the rear of the Coach House if required.

PARKING

Please do not park your car in front of the porch/front doors - this area must be kept clear as it is a designated fire escape. The electric gates will open automatically on arrival and departure. If you are arriving back after 1pm at night you will have to enter the gate code 1680. Cars are parked in the car park at the owner’s risk. We are unable to accept responsibility for accidental damage or theft. Please note we do not charge for parking and you are most welcome to leave your car if in the village/walking on your day of departure have checked out up until 3pm.

BEST WAY TO WALK INTO VILLAGE

It is not recommended to use the main gates and driveway to access the village at night if on foot. Turn right out of the front door and follow the gravel footpath (leading from the carpark) around the rear of the house, past the croquet lawn and greenhouse. Through the garden gate will bring you out onto Church Street and the village green. The garden path is fully flood lit at night and you will find a garden gate key for re-entry on your room key ring. Please be aware of fast moving traffic when crossing Church Street especially at night. If driving out at at night the main entrance gates will open automatically however you will have to enter your gate code for re-entry. If you plan to arrive back after 1am at night please enter gate code 1680 enter for access.

GREAT HALL FIRE

Please do not put logs on the fire in the Great Hall. Please ring the bell at the front door for assistance and we will gladly add more. The Night Manager will see that the fire is put out at about midnight each evening.

SUMMER HOUSE

Please feel free to use the Summer House at any time.

BOOKS

Please feel free to borrow books from the bookshelf under the main stairs during your stay but please remember to leave them when you depart. Please do not take any books from the building. The books in the bookshelves in the corridor to the kitchens belong to the owners and we ask that you do not remove these please

TENNIS & CROQUET

The tennis court is available for your use. Please let us know if you would like to play – we have rackets to borrow and tennis balls available to purchase. Please wear trainers or tennis shoes only on the tennis court. Croquet is available during the summer months – please ask and we will set this up for you.

OUTDOOR SEATING (SEASONAL)

Please feel free to use any of the outdoor garden seating areas and let us know if you require cushions etc. We light the fire pit outside on warmer summer evenings. Please feel free to add a log or two to this as required. Please do not add more than 2 or 3 logs at a time.

FOR ASSISTANCE

During the evening please ring the bell push located in the entrance hall to the left hand side of the front door.

 

IN A MEDICAL EMERGENCY

Ambulance 999
NHS Direct 0845 4647
Barn Close Surgery
38-40 The High Street, Broadway
01386 858651
A&E
Cheltenham General Hospital Sanford Road,
Cheltenham, Gloucestershire, GL53 7AN
08454 222222
Location of first aid kit
Ground floor book case under stair
 

FIRE & SAFETY

Your safety is our first priority. We have modern fire safety systems and alarms in the house including emergency lighting. If you discover a fire raise the alarm by sounding one of the break glass alarm points in the corridors. Please study the fire evacuation notice by your bedroom door. If you hear the fire alarm, leave your room immediately and using the nearest accessible exit, proceed to the assembly point – the front lawn opposite the main entrance.

  • Do not stop to collect personal belongings
  • Do not shout or run – this only causes panic
  • Do not re-enter the house until advised by a fire safety officer it is safe

OUT OF BOUNDS AREAS

There are a number of wells in the grounds which are sealed with manhole covers. Please do not tamper with these. The coach house contains gardening equipment and other dangerous plant and machinery. For your safety, please do not enter the coach house, gardeners shed or green house.

DRAINAGE SYSTEM

We would request that you do not dispose of sanitary items down the WC’s but use the bags and bins provided please. This is because we have a pumped drainage system and old underground pipework which can block on occasion.

THE ABBOTS KITCHEN GARDEN

Please feel free to visit the kitchen garden on the upper lawn behind the large beach hedge.

Wi-Fi

Wi-fi is complimentary and available throughout the entire house – please click on Guest Wi-Fi in your connections settings and enter the network key: abbotsgrange

TV

Your Freesat digital TV offers over 140 channels and radio stations.

GREEN POLICY

We try at Abbots Grange to be as eco friendly as possible. To minimise washing and laundry, we will assume that towels left in the bath or shower require washing otherwise towels will be re-set on your towel rail. We would ask you please to turn off all lights when not in your room. Bed linen and toiletries will be changed after the 3rd day if you are with us for more than 3 nights.

BEDDING

Should you require additional blankets you will find them in the wardrobes or coffers – pillows too.

HAIR DRYERS & IRONING BOARDS

You will find a hair dryer is in the dressing table drawer or under the vanity shelf. An iron and ironing board will be stowed in the cupboard in your room.

LUGGAGE

We are happy to store your empty luggage upon request.

WATER

As we are in a hard water area, we provide complimentary filtered water – please let us know if you require additional bottled water. We put fresh filtered water in large bottles in the rooms every day for your kettle – please ask for more if you are running low.

BOARD GAMES

We have a number of board games including scrabble, monopoly and risk available which you will find in the book case under the main stairs.

CHAUFFEUR SERVICES

Cotswold Chauffeur 07850699990
Cotswold Executive Cabs 07538184691
CJP Cotswold Tours 01386 833365 or 07787193334

TAXI HIRE

CotswoldConnections 07813133847
Red Lion Private Hire 01386 840760 or 07565226887
Emerald Taxis 01386 761705

RESTAURANTS

There are a number of restaurants in Broadway and the surrounding villages – here is a selection:

A few minutes walk:

Russell’s – (Modern British) 01386 853555
The Swan Inn - (Traditional pub food) 01386 852278
The Crown & Trumpet - (Traditional pub) 01386 853202
Horse & Hound - (Traditional pub food) 01386 852287
Broadway Hotel - (British & continental) 01386 852401
Lygon Arms Hotel - (Modern British & continental) 01386 852255

A short drive from Broadway:

Dormy House Hotel 01386 852771
The Mount Pub, Stanton (Gastro) 01386 584316
Michaels Mediterranean, Chipping Campden 01386 840826
Wesley House, Winchcombe (Modern British) 01242 602366
No 5 North Street, Winchcombe (Modern British) 01242 604566
The Horse & Groom Bourton on the Hill (Gastro) 01386 700413

Cheltenham - about 30 minutes' drive

Le Champignon Sauvage (Michelin 2 Stars) 01242 573449
The Ivy, Cheltenham 01242 894200

For day time dining, the owners of Abbots Grange Richard & Topsy Taee, run a small group of bakeries and tea rooms in the Cotswolds known as ‘HUFFKINS’. They are located in Burford, Stratford upon Avon, Stow-on-the-Wold, Cheltenham (Promenade & John Lewis) and Witney. No advance booking is required and if you plan to visit any of the Huffkins branches during your stay, please let us know and you will receive a 10% discount in the shop. See huffkins.com for more details.

ROOM SERVICES

Should anything be amiss in your room or should you require extra disposables or toiletries please just let us know.

UMBRELLAS

You are welcome to use the umbrellas which you will find in the main entrance hall.

VISITOR BOOK

We would be most grateful if you would complete the visitor book in the main entrance hall upon departure. If you would like to tell the world about Abbots Grange we would be delighted! You’ll find us on Tripadvisor.

KEYS

Please do not forget to leave your room key with a member of our house staff upon departure.