Terms & Conditions
We are a child-free establishment, so all published prices are based on adult-only occupancy. Rates given are per room per night and include homemade tea and cakes on arrival, drinks (including night caps) in the Great Hall, full English breakfast and VAT.
Your credit card details will be used on your agreement to take a 50% deposit. Your card details will then be removed from our systems. You can then pay the balance when you depart with card or cash.
As from the 1st of October 2014 all European credit cards will incur a charge of £7.00 per transaction
For bookings over 7 days we may require a deposit via bank transfer however this is by the manager's discretion.
Guests must cancel or modify all reservations 10 working days before the date of arrival, and any charges made will be refunded in full. If the cancellation or modification is after this time, the first night or 50% of the total reservation whichever is higher will be charged. For reservations with multiple rooms this applies to each room. Please also note all cancellations or modifications must be made in writing by email. Cancellations over the phone will not be accepted.
Check in time is any time after 16:00pm. We may be able to accept luggage earlier than this time by prior arrangement. Check out time on the date of departure is 11:00am. If the room is not vacated by this time, the customer may be subject to another night charge. Equally we may be able to offer the service to guests where we can hold luggage after 11:00am until the end of the day on the date of departure by arrangement.
Your booking is governed by English law and is subject to the exclusive jurisdiction of the English courts. The booking confirmation and these terms represent the entire agreement between Abbots Grange and you. You confirm that you have not entered into the contract with Abbots Grange on the basis of any representation not expressly incorporated into these conditions.
Any complaint about the booking service must be notified to Abbots Grange in writing or by email as soon as possible. Any complaint regarding Abbots Grange must be brought to the attention of the owners as early as possible during your stay and, if not resolved to your satisfaction, should be notified to Abbots Grange.